A few weeks ago I was coaching a manager who wanted to sound more articulate. So I asked, “imagine your boss asked you why sales are dropping. What would you say on that?” She went, “Well, there are a few things. The economy is unstable. Marketing hasn’t adjusted yet. And the rollout didn’t go well. And wait, there’s more things.”
Right in that moment, I stopped her and I said, “Hold on. I feel like you just dumped a box of IKEA parts on the table, but you forgot to show me the picture on the box.” On this, she laughed, but she got it. She didn’t sound unclear because she didn’t know. She sounded unclear because she didn’t show the structure.
The Fix: Structure First
Before you explain anything, tell people how it fits together. Say upfront:
“There are two main reasons for this.”
“It comes down to three steps.”
“This includes a short-term issue and a long-term issue.”
That one line changes everything. It tells your listener, I can relax. I know where this is going. Because once they know the path, they can follow your thinking.
To practice, pick any random topic such as should humans live on Mars or should pineapple be on pizza and then answer without preparation but using the structure first rule.
Say, yes, pineapple should be on pizza for three reasons. Reason one, boom, you go into that. Now, sure, at this point, you might have no idea what those three reasons are, but say it anyway because usually your brain will fill in the blanks. So, over time, you start thinking in order and not in chaos.